Enterprise Private Cloud & Managed SLAs

SmartGen Technologies provides private cloud and managed infrastructure services designed around enterprise workload, security, availability, monitoring and service-level requirements.

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Private Cloud & Managed Infrastructure

Infrastructure Designed Around Enterprise Requirements

Business-critical applications require infrastructure that is structured around operational, security, performance and availability requirements. Private cloud and managed infrastructure can provide organizations with greater control over how applications, data and supporting services are hosted and managed.

Private Cloud

Dedicated or controlled environments designed around defined workload and infrastructure requirements.

Managed Infrastructure

Ongoing monitoring, maintenance and operational support for infrastructure environments.

Service-Level Management

Defined service expectations, monitoring and reporting around agreed operational requirements.

The challenges

Business-Critical Systems Need More Than Basic Hosting

Enterprise applications and data environments often have requirements that extend beyond basic hosting. Infrastructure teams need visibility into performance, security, availability, backup, recovery and service operations.

Infrastructure Control

Organizations may require greater control over how workloads and supporting infrastructure are managed.

Application Availability

Business applications need infrastructure designed around defined availability requirements.

Performance Monitoring

Infrastructure performance needs continuous visibility and monitoring.

Data Protection

Backup and recovery processes need to align with business requirements.

Security Controls

Access, network and infrastructure controls need to be defined and managed appropriately.

Operational Support

Enterprise environments require structured monitoring, maintenance and incident processes.

PRIVATE CLOUD MANAGEMENT

Live Snapshot

Environments

Healthy

All monitored

Applications

Running

Nominal

Backups

Scheduled

Completed

Resource Utilization

Service · Status

ComputeHealthy

StorageHealthy

NetworkMonitoring

BackupCompleted

SecurityUnder Review

The SmartGen Approach

Infrastructure Managed Around Your Operating Requirements

SmartGen can structure private cloud and managed infrastructure environments around application requirements, infrastructure needs, operational processes and defined service expectations.

AssessUnderstand workloads, infrastructure requirements and operating conditions.
DesignDefine the infrastructure architecture, access controls, monitoring and service requirements.
DeployPrepare the environment for applications, data and supporting services.
ManageMonitor the environment and provide ongoing operational support based on the agreed service model.

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What we deliver

Core Private Cloud & Managed Service Capabilities

Capabilities that can be designed around workload, infrastructure, backup, recovery, security, operations and service-level requirements.

Private Cloud Infrastructure

Provide controlled infrastructure environments for enterprise workloads.

Application Hosting

Host business-critical applications within defined infrastructure environments.

Infrastructure Monitoring

Monitor infrastructure health, performance and service conditions.

Backup Management

Support defined backup processes for applications and data.

Disaster Recovery

Design recovery processes around defined business continuity requirements.

Security Controls

Implement appropriate access, network and infrastructure controls based on requirements.

Managed Operations

Provide ongoing infrastructure monitoring, maintenance and operational support.

SLA Management

Monitor service performance against agreed service-level requirements.

Designed to connect

A Structured Private Cloud Architecture

A layered architecture connecting business applications through the private cloud platform, security controls, data protection and managed operations.

LAYER 01

Users & Business Applications

Business UsersApplicationsServices

LAYER 02

Private Cloud Platform

ComputeStorageNetwork

LAYER 03

Security & Control

AccessNetwork ControlsMonitoringLogging

LAYER 04

Data Protection

BackupRecoveryReplication

LAYER 05

Managed Operations

MonitoringMaintenanceIncident ManagementReporting

Enterprise environments

Controlled Environments for Enterprise Applications

Different workloads may require different infrastructure configurations. SmartGen can structure hosting environments around application architecture, workload characteristics, data requirements and operational needs.

Application Hosting

Host business applications in defined enterprise environments.

Database Environments

Support database infrastructure according to application and workload requirements.

Data Environments

Provide controlled environments for relevant business data workloads.

Integration Services

Support the infrastructure required for application and system integrations.

Operational visibility

Visibility Across Your Infrastructure

Continuous infrastructure visibility helps operations teams understand system health, performance conditions and service events.

INFRASTRUCTURE MONITORING

Live · Illustrative

Infrastructure Health

Healthy

All zones normal

Application Health

Normal

Services running

Security Events

Under Review

Team notified

Backup Status

Completed

Latest cycle

Resource Utilization Trend

Resource · Status

ComputeHealthy

MemoryNormal

StorageHealthy

NetworkMonitoring

ServiceHealthy

Illustrative infrastructure monitoring interface

Protecting business data

Structured Backup and Recovery Processes

Business continuity depends on appropriate backup and recovery processes. SmartGen can help define infrastructure and operational processes around an organization's data protection and recovery requirements.

Backup Planning

Define backup requirements around applications and data.

Backup Monitoring

Monitor relevant backup activities and status.

Recovery Planning

Define recovery processes around business requirements.

Recovery Testing

Support planned validation of recovery procedures where required.

Business continuity

Plan for Recovery When Systems Are Disrupted

A defined recovery environment can help organizations prepare for infrastructure failures, application disruptions and other operational events.

PRIMARY ENVIRONMENT

Production Site

ApplicationsDataInfrastructure

RECOVERY ENVIRONMENT

Standby Site

ApplicationsDataInfrastructure

RECOVERY PROCESS

Recovery Activities

BackupReplicationValidationRestoration

Business Continuity

Recovery Architecture Around Business Priorities

Recovery architecture should be based on business priorities, data requirements and agreed recovery objectives.

Recovery Objectives

Define recovery requirements for critical workloads.

Recovery Environment

Prepare infrastructure for relevant recovery scenarios.

Recovery Testing

Validate recovery processes periodically based on organizational requirements.

Security & Access

Infrastructure Controls Designed Around Security Requirements

Private cloud environments can provide greater control over infrastructure access and operational boundaries. Security controls should be designed according to the organization's architecture, risk profile and applicable requirements.

Access Management

Control access to infrastructure and applications based on defined permissions.

Network Controls

Structure network access around application and infrastructure requirements.

Environment Separation

Separate relevant workloads and environments where required.

Monitoring and Logging

Maintain visibility into relevant infrastructure and operational events.

Data Protection

Apply defined controls around data storage, backup and recovery.

Operational Controls

Use structured procedures for maintenance, changes and infrastructure operations.

Defined service levels

Managed Services With Defined Service Levels

Enterprise infrastructure requires clear expectations around service availability, monitoring, incident handling and operational responsibilities. Managed SLAs can define how infrastructure services are monitored and supported.

SERVICE MANAGEMENT VIEWIllustrative

Service	Status	Monitoring	Incident Process	Escalation	Reporting
Infrastructure Monitoring	Active	Continuous	Defined	Defined	Scheduled
Application Environment	Active	Continuous	Defined	Defined	Scheduled
Backup Operations	Active	Continuous	Defined	Defined	Scheduled
Recovery Environment	Standby	Continuous	Defined	Defined	Scheduled
Security Monitoring	Active	Continuous	Defined	Defined	Scheduled
Change Management	On Request	Scheduled	Defined	Defined	Scheduled

Illustrative service management interface

Service Definition

Define the services included within the managed environment.

Performance Monitoring

Monitor agreed service indicators and operational conditions.

Incident Management

Define processes for identifying, responding to and escalating incidents.

Service Reporting

Provide structured reporting around service performance and operational activities.

Ongoing operations

Ongoing Infrastructure Operations

Structured operational activities covering monitoring, maintenance, incidents, changes, capacity review and reporting.

Monitoring

Monitor infrastructure and application conditions.

Maintenance

Perform planned maintenance activities based on defined requirements.

Incident Management

Support incident identification, response and escalation.

Change Management

Manage infrastructure changes through defined processes.

Capacity Review

Review infrastructure requirements as workloads change.

Service Reporting

Provide structured visibility into service operations.

How it connects

From Infrastructure Deployment to Ongoing Management

A structured six-stage flow covering assessment, design, deployment, monitoring, management and reporting.

Assess

Understand workloads, infrastructure and service requirements

Design

Define the architecture, controls and operational model

Deploy

Prepare the private cloud and application environment

Monitor

Monitor infrastructure, applications and service conditions

Manage

Handle maintenance, incidents, changes and operational activities

Report

Provide structured service and operational information

Connected systems

Connect Infrastructure With the Wider Enterprise Environment

Private cloud environments often need to support applications and systems across the wider organization. The infrastructure architecture should consider how applications, data, integrations and reporting environments interact.

LAYER 01

Users

Business UsersPartnersInternal Teams

LAYER 02

Business Applications

Application ServicesSpecialized SystemsBusiness Workflows

LAYER 03

Private Cloud Environment

ComputeStorageNetworkSecurity

LAYER 04

Integration Layer

APIsFile ExchangeDatabase ConnectivityScheduled Pipelines

LAYER 05

Enterprise Systems

FinanceCRMDataReportingBusiness Applications

Across the lifecycle

Support the Application Lifecycle

Structured environments supporting development, testing, deployment, production and ongoing maintenance requirements.

Development

Provide appropriate environments for application development activities.

Testing

Support controlled testing environments.

Deployment

Prepare applications for production deployment.

Production

Host and monitor business-critical applications.

Maintenance

Support ongoing operational and infrastructure requirements.

Your data, connected

Controlled Infrastructure for Business Data

Enterprise applications depend on reliable data environments. Private cloud infrastructure can provide a controlled environment for relevant data workloads, processing and connected applications.

Data Storage

Support defined storage requirements.

Data Processing

Provide infrastructure for relevant processing workloads.

Data Protection

Support backup and recovery requirements.

Data Access

Control access according to defined permissions and organizational policies.

Operational visibility

A Clear View of Infrastructure Operations

An illustrative enterprise view covering environment, applications, backup, security, incidents, maintenance and service-level status.

ENTERPRISE INFRASTRUCTURE OPERATIONS

Live · Illustrative

Environment Health

Healthy

All zones normal

Application Status

Running

Services online

Backup Status

Completed

Latest cycle

Service Level

Within Target

Under monitoring

Operational Area · Status

Infrastructure StatusHealthy

Security StatusUnder Review

Open IncidentsMonitoring

Scheduled MaintenanceScheduled

Backup OperationsCompleted

Service ReportingReady

Recent Activity

Backup completedSigned Off

Change deployedSigned Off

Incident openedIn Review

Maintenance scheduledScheduled

Service report generatedReady

Illustrative enterprise infrastructure interface

Practical applications

Common Enterprise Infrastructure Applications

Applications across insurance, Takaful, financial, data, private, recovery, managed and SLA-based environments.

Insurance Application Hosting

Support infrastructure for business-critical insurance applications.

Takaful Technology Hosting

Support controlled infrastructure for Takaful applications and workloads.

Financial Application Hosting

Provide infrastructure for relevant financial applications.

Enterprise Data Environments

Support controlled environments for business data.

Private Application Environments

Provide dedicated or controlled environments for specialized applications.

Disaster Recovery Environments

Support defined recovery infrastructure requirements.

Managed Infrastructure

Provide ongoing infrastructure monitoring and operational support.

SLA-Based Services

Manage service operations around agreed service-level requirements.

Who we support

Infrastructure Support for Enterprise Technology Teams

Supporting technology leaders, operations, application, data, security and business operations teams.

CIO & CTO Teams

Support enterprise infrastructure and technology requirements.

IT Operations

Support infrastructure monitoring and operational processes.

Application Teams

Provide infrastructure environments for business applications.

Data Teams

Support infrastructure requirements for data workloads.

Security Teams

Support defined infrastructure security and access requirements.

Business Operations

Provide infrastructure support for business-critical systems.

The SmartGen difference

Why SmartGen for Private Cloud & Managed Services

A focused technology partner for enterprises requiring controlled infrastructure and managed operations.

Enterprise Infrastructure Focus

Technology environments designed around defined enterprise requirements.

Managed Operations

Ongoing monitoring and operational support based on the agreed service model.

Controlled Environments

Private or dedicated infrastructure models where appropriate.

Business Application Focus

Consider application requirements alongside infrastructure architecture.

Security-Aware Architecture

Consider access, network, monitoring and data protection requirements.

Service-Level Management

Use defined service expectations, monitoring and reporting.

From planning to delivery

A Practical Approach to Private Cloud Delivery

Four structured stages covering assessment, architecture, deployment and ongoing management.

Assess

Understand workloads, applications, infrastructure and service requirements.

Architect

Design the environment around security, performance, availability and operational requirements.

Deploy

Prepare infrastructure, applications and supporting services.

Manage

Monitor and manage the environment according to the agreed operating model.

Technology in practice

What Managed Infrastructure Can Include

Managed services can include monitoring, incident response, maintenance, backup, security and structured service reporting. Exact scope depends on the engagement.